About Us.

We have over twenty years of customer service experience and have seen many highs and lows, i.e., customer’s feedback is design to help the company improve to benefit their customers, but that process gets blocked by doctoring up customers surveys to make the organization look good.

Who suffers?     We do.     Here’s the remedy.

We have no vested interest in any organizations, products or services. The blogs are posted under the guidance of proper language (no vulgarity, racial slurs).  All blogs are subjected to be edited before posting.